Author Topic: The Problem with Most of My Competitors #InHomeComputerSupportHonolulu  (Read 824 times)

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The Problem with Most of My Competitors #InHomeComputerHelpHonolulu  by in home computer, tablet and smart cell phone tutor, mobile virus removal, repair and setup specialist, dual certified teacher, website designer and SEO expert J. Richard Kirkham B.Sc. of Honolulu Hawaii covering all of Oahu. Call or  Text 808.224.1870  Text only for the rest of the U.S. for English speaking remote computer support for help with Windows PCs, Surface tablets or Apple/Mac computers. Do It Yourselfers download Mr. Kirkham's Ebook ComputerHelp808@gmail.com

An in home computer client in Mililani Hawaii here on Oahu called me. During the storm last night his computer stopped working and wouldn’t turn on after that. I suspected a bad power supply. When I arrived to troubleshoot the computer the next morning here are the steps I took:

Steps I Took to Troubleshoot The Dead Computer

Over the phone I had instructed my computer client to try an old trick to bring a dead computer back to life. The trick didn’t work, which is why I suspected a bad power supply.

At this point most of my competitors would immediately collect the computer, wait, I take that back, most of my competitors don’t make house and office calls. So if it was anyone else my client would have brought the computer into the computer repair shop. A week later or so the power supply would have been changed out and my client would have received about a $200.00 bill.

I started with the very basics:

I had already told my in home computer support client to unplug the computer
Hold the power button down for one minute
Plug the power cord back into the computer or wall
Push the power button and release as normal to see if the computer will start.

This works almost half the time. It didn’t work with my in home computer support client this time so I took further measures before deciding to change the power supply.

I unplugged the power cord which was plugged in directly to the wall and plugged it into a surge protector which was plugged into a different wall socket. Remember there was a storm so it could have damaged that wall socket.

The computer started but shut down when I slid it under the desk. So I applied another old trick.

I pulled out all the peripheral cables. A peripheral is a device that plugs into the computer such as the printer. I once again pulled the power cable from the computer.

`I held the power button down once again for one minute. My client reported he saw lights flashing on the computer. This was the release of static electricity.

I plugged just the power cord into the computer and attempted a restart with just a normal press of the power button. This time the computer started up.

I plugged everything else in to see if it would stay powered up. It did.

Just in case I quickly wrote a backup program using something called a batch file and backed everything up onto a 32 gig flash drive

Code: [Select]

xcopy “C:\Users\username\*.*” \BackUpHP\ /s/y/i/d/e/c

For anyone using this command the batch file goes on the flash drive. You’ll find exact directions on how to use this command line backup in my downloadable ebook The Big Plain English Computer Cell Phone and Tablet Reference Help and Tips eBook on page 18.

Two Additional Steps I Would Have Made Before Changing The Power Supply

Use a different power cord. They don’t go bad often, but I like to cover all variables.

Unplug the computer from the surge protector and plug it directly into a different wall socket.

A Nice Compliment from My In Home Computer Support Client

He said my steps to troubleshooting computers are logical, meticulous, and I really like this last part, and that I didn’t give up.

I thanked him for the compliment and told him to have me come by in four months for a preventative professional cleaning.

Enjoy your computers, tablets and cell phones
Your friendly neighborhood computer geek and tutor



J. Richard Kirkham B.Sc.


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